Frequently Asked Questions

Yes, Ceyloe is a New Zealand owned company based in sunny Hawkes Bay.

We have our very own jeweller who can help create your next piece. Once you submit your design, the minimum time we could have this completed is 3 weeks.

We offer free brokering and sourcing options. With our generations worth of contacts we are confident that we can source your requirement within days at no extra cost.

Yes, we can ship orders around New Zealand and internationally. We like to make sure our products are in the best hands when shipping. By choosing this option, Ceyloe has no responsibility for the product after it has been collected from the shipping company. Please refer to our terms and conditions. Terms & Conditions

If you are not satisfied with your order, we will do our best to work with you in trying to resolve any issues. Each issue will be dealt with accordingly and tailored to each situation.

Ceyloe may offer a change-of-mind exchange within 7 days of purchase or delivery, subject to conditions (original unused condition, certificate and documentation returned, proof of purchase, and no cash refund). Custom or bespoke jewellery is not eligible once production has commenced. See our Returns & Refunds Policy for full details and your rights under Australian Consumer Law. Returns & Refunds Policy

Yes! We sell loose gemstones. If you are looking for a specific shape or size, we can work with you and do our best to accommodate this.

We are a family run business and have our own miners who we source directly from. There is no commission made from typical middle gemstone buyers as that would add to the cost. Regarding the jewellery, we make our jewellery in Sri Lanka and the cost of labour is much cheaper compared to New Zealand.

Most of Ceyloe gemstones are imported from Sri Lanka and Sri Lankan gems are among the most ethically sourced gemstones in the world. There is no slavery or child labour — this practice is illegal in Sri Lanka.

Unfortunately, this option is not available due to the cost of our gems and the cost to make jewellery. We take pride in what we do and there is a lot of time and effort put into making your special item.

Please see our Returns & Refunds Policy for full details on refunds, remedies, and your rights under Australian Consumer Law. Returns & Refunds Policy